TRAINING
& SUPPORT
You'll never figure this out alone. Because you won't have to.
Melty's support system is built around one principle: your success is our success. We're with you from your first call to your first anniversary — and beyond.
MELTY BUSINESS COACH
YOUR DEDICATED GUIDE FROM DAY ONE.
From the moment you sign your franchise agreement, you're assigned a Melty Business Coach — a dedicated point of contact who coordinates every aspect of your store opening journey. This is not a call center or a ticketing system. It's a real human being who knows your project and is accountable to your success.
Your Melty Business Coach provides help with the following:
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Site selection strategy and market analysis​
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Business plan development and financial projections​
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Funding assistance and lender introductions​
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Lease negotiation support and finalization
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Architect coordination and space plan review
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General contractor selection and build-out communication
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Equipment and FF&E package coordination
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Licensing, permits, and pre-opening compliance
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Interior and exterior signage ordering
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Pre-opening hiring and HR setup
Nate Phillips, a Melty business coach with over 30 years of experience in the restaurant industry.
INITIAL TRAINING PROGRAM
LEARN THE MELTY WAY.
Every new franchisee and their general manager complete a two-week hands-on training program at a Melty location in Utah. This isn't just classroom instruction — you'll be making sandwiches, running tickets, and learning the system from the ground up.
Duration | 2 weeks (initial) |
Location | Flagship Melty restaurant, Utah |
Who Attends | Owner/operator + General Manager (required) |
Format | Hands-on, in-store and classroom training |
Cost | $2,000 for up to 2 people; $500/person/week for additional staff |
Ongoing Access | 24/7 video and document training library |
Ongoing Training | Regular updates, training calls, etc.; additional on-site sessions also available |
GRAND OPENING SUPPORT
WE SHOW UP–IN PERSON.
When you open your Melty location, we're there. Corporate team members come on-site before and after your opening to help you set up, train your crew, guide your grand opening events, and ensure your first week goes smoothly. Because a strong opening sets the trajectory for everything that follows.
Pre-Opening On-Site | Up to 3 corporate team members on location |
Duration | Full week before opening + 1 week post-opening |
Scope | Store setup, crew training, ops guidance, marketing and promotion coordination, grand opening events |
Cost (Utah) | $4,000 |
Cost (Outside Utah) | $6,000 |
ONGOING SUPPORT
THE RELATIONSHIP DOESN'T END AT OPENING.
Melty's support extends well beyond launch. From regular training updates to high-level operational guidance, you'll have continued access to the team that helped you open — now focused on helping you grow.
Ongoing support includes the following:
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Regular check-ins from your support team
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Access to updated training materials and new menu launches
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Marketing and local advertising guidance
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Access to the Melty franchisee community and network
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Additional on-site training available as needed